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Phone number :

+33 (0)2 85 29 33 82

SymaleaN Group

12 rue Gutenberg - ZA La Landette

85190 - VENANSAULT - (France)

 

Non-Conformities Management Software

Management of Internal and External Non-Conformities and Customer Complaints – Monitoring linked action plans

This software allows you to manage internal and external non-conformities and customer complaints, by streamlining feedback information, along with processing and decision-making channels.
  • Whether the anomaly is internal, external or related to a customer complaint, it must be reported, analysed and processed for all ISO management systems.
  • SymaleaN non-conformities management software provides a feature that allows anomalies to be discussed in real time, enabling you to monitor their processing collaboratively.
Logiciel gestion des non-conformités

Details on the Features of Non-Conformities Management Software

Register of non-conformities and complaints
Register of non-conformities and complaints

The register of anomalies displays all non-conformities, as well as their status (processed, to be analysed, overdue, etc.). To do this, the search and filter features guarantee an optimal view of your anomalies summary table. A PDF report can be generated for each non-conformity, and for each claim.

Declaration
Declaration

The declaration form for non-conformities or claims ensures that all the information is filled in (description, linked process, impact, nature, etc.). Completing the report on a smartphone or tablet allows you to take photos and include them. Once it is complete, the anomaly declaration is sent to the analysis supervisor and the processing supervisor.

Analysis
Analysis

SymaleaN has all the necessary tools for anomaly analysis (Ishikawa 7M diagram, root cause tree diagram). Therefore, any actions or proposed actions generated by the analysis can be directly integrated into the action plan.

Processing and closure
Processing and closure

Recording “processing actions” guarantees that they will be monitored by the person responsible for the corrective actions. In addition, monitoring the costs of the non-conformity or of the claim allows a financial balance sheet of the anomalies to be generated.

When processing is complete, the QSE manager is notified, so that they can close the anomaly.

Distribution of reports
Distribution of reports

A “distribution” feature is used to allow people to discuss the anomaly directly in the SymaleaN software, and send the linked PDF report by email. In this way, exchanges can be traced, ensuring that they are consulted by everyone.

Overview of non-conformities and complaints
Overview of non-conformities and complaints

An “Anomalies” dashboard is automatically created, allowing you to view the reports (anomaly by type, process, associated costs, etc.).

“Non-Conformities” Legal References

Norme ISO 9001 Non-conformités

Chapter 10.2 – Non-Conformities and Corrective Actions

(ISO 9001 version 2015)

Norme ISO 45001 Non-conformités

Chapter 10.2 – Undesirable Events, Non-Conformities and Corrective Actions

(ISO 45001 version 2018)

Norme ISO 14001 Non-conformités

Chapter 10.2 – Non-Conformities and Corrective Actions

(ISO 14001 version 2015)

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